We take client confidentiality very seriously. Our privacy policy outlines how we store your information in line with new Data Protection Laws (GDPR) in Europe.

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What information we collect:

If you visit our clinic for an activity class, workshop or training course, we will ask for personal information such as your name, address, mobile number and email address. We may also ask you to complete a full consultation with regards to your medical, social and health history. Currently, we require all clients to complete a Covid-19 screening form. If you are attending for training purposes, we will also ask for details of your current employment and previous qualifications.

How we use your information:

We will be storing all client consultation forms and personal client data in online GDPR compliant databases. If you attend our clinic for a workshop (such as birth/baby workshops) or training course (such as massage or instructor training), your personal information is also held securely online in GDPR compliant databases. We will not share your information with any other individuals or organisations and we only use it to contact you with workshop/training related information or enquiries.

If you give us permission to contact you for marketing purposes, such as to receive our quarterly e-newsletter, your contact details will be held securely online in a GDPR compliant database. We will not share your information with any other individual or organisation.

Sometimes, we may need to share your contact, enquiry, payment or web browsing information with our third party service providers, who help us provide and support our services. For example, if it is necessary to provide you with something you have requested or purchased through our online shop (such as a gift voucher or for access to our members-only online resources), then we may share your Personal Information with a Service Provider for that purpose.

These third party Service Providers enter into a contract that requires them to use your Personal Information only for the provision of services to us and in a manner that is consistent with this policy. Examples of Service Providers include private online calendars, payment processors, website hosting services and online content delivery services.

Our team of self-employed therapists comply with our data protection policies. As such, they are data processors with regards to your data. They will only have access to your information for treatment related reasons, and will only be able to store your information in GDPR compliant systems for the purposes of invoicing and sending receipts to clients, or following up with treatment related advice.

You have the right to access the information that we have stored about you, and the right to request the erasure of this data at any time. Please contact Onie Tibbitt or Krista Black if you wish to discuss this further at relax@knotstressed.com Thank you.